Company: Fifth Third Bank
Job Title: Telesales
Category: Sales
GENERAL FUNCTION:
Calling on existing 5/3 customers to sell appropriate bank products. Has knowledge of and ability to sell a wide range of products offered by Fifth Third Bank including equity lines, checking accounts, credit cards, and mortgage refinance referrals. Works under general supervision.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Prospect each customer and determine if equity line, checking account, credit card products fit the customers’ needs.
- Answers routine customer questions, probes for information pertaining to the customers needs while providing excellent customers service.
- Generates an application where appropriate.
- Generate a mortgage refinance referral where appropriate.
- Assesses customer needs and cross-sells appropriate bank products to customer via telephone.
SUPERVISORY RESPONSIBILITIES:
None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school diploma or equivalent
- College Degree / actively pursing College Degree (preferred)
- Excellent communications skills
- Minimum 1-year prior sales experience
- Prior Call Center Experience (preferred)
WORKING CONDITIONS:
- Normal office environment with little exposure to dust, noise, temperature and the like.
- Extended viewing of CRT screen.
- Night and weekend work required.
